Privacy Policy

Information We Collect

We collect information that you provide directly to us when you create an account, make a deposit, withdraw funds, or contact our support team. This typically includes your name, date of birth, residential address, email address, telephone number and payment details. To comply with regulatory requirements, we may also request identification documents such as a passport or driving licence.

In addition to information you give us, we automatically collect certain technical data when you visit our site. This includes your IP address, browser type, device information, pages visited and the times and dates of your visits. We use this data to understand how our platform is used and to maintain its smooth operation.

How We Use Your Information

We use the information we collect to provide, personalise and improve the services we offer. This includes managing your account, processing transactions, verifying your identity, preventing fraud and ensuring we meet our legal and regulatory obligations in the gambling sector. We may also use your data to communicate important updates, responsible gambling messages or promotional offers where you have consented to receive them.

Our use of your personal data is grounded in contractual necessity, legal obligations and our legitimate business interests. We do not use your information for automated decision-making that produces legal or similarly significant effects without your explicit consent.

Sharing Your Information

We do not sell your personal data to third parties. We may share it with carefully selected service providers who help us deliver our services, such as payment processors, identity verification partners, hosting providers and professional advisers. These organisations are contractually required to keep your information secure and to use it only for the purposes we specify.

We may also disclose your information where we are legally obliged to do so, for example to regulators, law enforcement agencies or licensing authorities when required for compliance purposes. All such sharing is done with appropriate safeguards and in line with data protection law.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users, remember your preferences, analyse site performance and enable certain essential functions. Some cookies are strictly necessary for the website to operate, while others help us understand visitor behaviour or deliver more relevant content.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to use some features of the platform.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, misuse or disclosure. These measures include encryption of sensitive data, secure servers, access controls and regular security reviews.

While we strive to protect your information, no system can guarantee complete security. We encourage you to use strong passwords and to keep your login details confidential.

Your Rights

You have several rights in relation to your personal data. These include the right to access a copy of the information we hold about you, to request that inaccurate data be corrected, and to ask for your data to be erased or for processing to be restricted in certain circumstances. You may also object to processing based on legitimate interests and, where applicable, request that your data be transferred to another organisation.

To exercise any of these rights, please contact our customer support team using the details provided on our website. We will respond to your request without undue delay and, in any event, within one month.

Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements. Once your data is no longer needed, it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology or legal requirements. Any updates will be posted on this page and, where appropriate, we will notify you directly. Continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about how we handle your personal information, please contact our support team through the customer service channels available on our website. We are happy to assist and will respond promptly to all legitimate enquiries.